Frequently Asked Questions
Everything you need to know about shopping with GRASSMEN.
How long does shipping typically take?
We aim to process all orders within 1-2 business days. Standard shipping usually takes 3-5 business days, while international delivery times vary depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please ensure all tags are attached to receive a full refund.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout.
Do you ship your products internationally?
Yes, we ship to customers worldwide. Shipping costs and estimated delivery dates will be calculated at checkout based on your specific location.
What should I do if I receive a faulty or incorrect item?
We pride ourselves on quality, but if an error occurs, please contact our support team immediately with your order number and a photo of the item so we can arrange a replacement or refund.